---
title: "Need help?"
description: "Need Qargo TMS support? Find answers, contact our team, or browse the Help Centre for expert guidance on your Transport Management System."
url: https://www.qargo.com/resources/qargo-tms-support/
markdown: https://www.qargo.com/resources/qargo-tms-support/index.md
language: en-GB
published: 2025-06-14
updated: 2026-10-08
alternates:
  en-US: https://www.qargo.com/us/resources/qargo-tms-support/index.md
  fr-FR: https://www.qargo.com/fr/ressources/service-a-la-clientele/index.md
  nl-NL: https://www.qargo.com/nl/resources/klantenondersteuning/index.md
tokens: 1025
---

# Need help?

Welcome to Qargo TMS support – this is your go-to hub for quick answers, troubleshooting help, and getting the support you need.

- [Browse knowledge hub](https://help.qargo.com/en/)

### Knowledge hub

Search help articles, walkthroughs, and best practices.

[Learn more](https://help.qargo.com/en/)

### Training videos

Watch our guides to key workflows.

[Learn more](https://help.qargo.com/en/collections/598839-videos%20)

### What’s new

Check out our latest features and enhancements.

[Learn more](https://help.qargo.com/en/collections/310491-feature-releases)

### FAQs

Find quick answers to your common questions.

[Learn more](https://help.qargo.com/en/collections/566249-faq)

## Real people. Real support.

Faces behind the fast replies

- [Delphine Berger](https://www.qargo.com/about/member/delphine-berger/)
- [Duygu Demir](https://www.qargo.com/about/member/duygu-demir/)
- [Arynne Hargreaves](https://www.qargo.com/about/member/arynne-hargreaves/)
- [Alvaro Avelar](https://www.qargo.com/about/member/alvaro-avelar/)
- [Aleks Rogala](https://www.qargo.com/about/member/aleks-rogala/)
- [Sarah Braeye](https://www.qargo.com/about/member/sarah-braeye/)
- [Alexander Forret](https://www.qargo.com/about/member/alexander-forret/)
- [David Ward](https://www.qargo.com/about/member/david-ward/)
- [Jill De Moyer](https://www.qargo.com/about/member/jill-de-moyer/)
- [Sabrina Hollenstein](https://www.qargo.com/about/member/sabrina-hollenstein/)
- [Jonathan De Noyette](https://www.qargo.com/about/member/jonathan-de-noyette/)
- [Kat Piesen](https://www.qargo.com/about/member/kat-piesen/)
- [Sören Braet](https://www.qargo.com/about/member/soren-braet/)
- [Febe Vandemaele](https://www.qargo.com/about/member/febe-vandemaele/)
- [Sadie Cullen](https://www.qargo.com/about/member/sadie-cullen/)

## Need help?

Let us know what’s going on, our team will get back to you as soon as possible.

## Frequently asked questions

### How do I cancel an invoice?

Go to the Invoices section, open the invoice you want to cancel, click the three dots in the top-right corner, and select **‘Cancel invoice’.** Need to undo a cancellation?

[Click here for instructions.](https://www.qargo.com/)

### I accidentally marked a trip as ‘Delivered’. How do I undo this?

No problem - you can easily reset the trip status. Just open the trip page and click the '**Reset Trip'** button. Then, select the stop(s) you want to reset and hit '**Save'**. This will revert the trip back to either **'Planned'** or **“In transit”**, depending on the stop status selected. It won’t delete any data, just updates the status so you can make the right edits.

### How do I add or remove a depot stop from an order?

Open the order, scroll to Route Details, and use the **‘Split Order’** option to add or remove a depot stop-like loading, unloading, trailer coupling, or container actions.

### Can I create a template from an order?

Yes! Open the order, click **‘Copy Order’**, then select **‘Template’** instead of ‘To Plan’. Name it, make any edits, and hit '**Save'** \- it will be saved under your templates. [See a visual guide here.](https://help.qargo.com/en/articles/182845-creating-an-order-template-from-an-existing-order)

### I marked an order as ‘Ready to Invoice’ by mistake. How do I undo it?

Go to the order page, open the **hidden tasks** section, and click the **arrow icon** to revert the status.

### How do I make a document visible to customers in the portal?

Go to Configuration > Documents, and enable **‘View’** or **‘Upload’** for the document types you want to share. Don’t forget to activate the document type in **‘Available Document Types’** too. [See guide with visuals.](https://help.qargo.com/en/articles/133780-document-configuration-for-customer-portal)

### Still have questions?

Browse the full FAQ list in the [Knowledge Hub](https://help.qargo.com/en/).

## Not a Qargo customer yet, but landed here by accident?

No problem - if you're curious about how Qargo could help your transport business, let’s chat!

- [Contact us](https://www.qargo.com/contact/)